Terms and Conditions
Terms & ConditionsRedstone Dog Training, LLC | trainredstone.com | Last updated October 10th 2026
1. Agreement to These Terms
By booking a service, paying a deposit, or attending a session with Redstone Dog Training (“Redstone,” “I,” “we,” or “us”), you agree to these Terms & Conditions. They apply to all services offered through this website or through Square. If you don’t agree, please don’t book.
2. What We Offer
Redstone provides private, one-on-one dog training in your home, serving the Chicago North Shore. Our programs are built for doodles, but we welcome dogs of any breed. Before you pay, I’ll confirm the program, number of sessions, and price with you.Training only sticks when you keep it going between sessions. You agree to do the assigned homework, follow my handling instructions, and make sure everyone in your household follows the same plan.
3. Payments, Deposits & Refunds
All payments are processed through Square. Redstone never stores your card information.Once your first session has taken place, program fees are [non-refundable], since I’ve reserved that time on my calendar for you.If I cancel or can’t finish your program for reasons within my control, you’ll get a refund for any sessions I didn’t deliver.Prices quoted after your initial consultation are good for [30 days].
4. Scheduling & Cancellations
Please give at least [24 hours] notice if you need to cancel or reschedule.Sessions canceled with less notice, or missed because nobody’s home, are forfeited. They are not refunded or rescheduled.If I need to reschedule because of weather, illness, or an emergency, you won’t be charged for the makeup session.Sessions in your program must be used within [6 months] of your first session unless we agree otherwise in writing.
5. Training Methods & Equipment
Redstone uses a balanced approach. That means rewards and clear, fair corrections both have a place in training. Depending on your dog and your goals, I may use leashes, long lines, flat or slip collars, prong collars, and electronic collars.I won’t use any training tool on your dog until I’ve explained it to you and you’ve said it’s okay.You’re responsible for providing safe, properly fitted equipment unless I tell you I’m providing it.I’m not responsible for equipment that fails if I didn’t supply it.If you’re ever uncomfortable with a tool or method, tell me and we’ll talk through other options.
6. Safety & Your Dog’s Behavior
Before your first session, you must tell me about any history of biting, snapping, guarding, or aggression toward people or other animals. Leaving this out is a breach of these terms.You’re responsible for your dog, your guests, and your property at all times, whether or not I’m there.Children must be supervised by an adult during sessions.Report any injury to a person or a dog right when it happens.I may decline, pause, or end services if I believe it isn’t safe for anyone involved. If I end a program for safety reasons, I’ll refund any sessions I didn’t deliver.Some issues, such as aggression and resource guarding, may need a vet or veterinary behaviorist to evaluate your dog before or during training. I may require this.
7. Health & Vaccinations
Your dog must be up to date on vaccinations and flea, tick, and parasite prevention. Puppies must have started their vaccine series as directed by your vet. Let me know before a session if your dog has been sick, injured, in heat, or around a dog with a contagious illness, and tell me about any allergies or medical conditions. It’s your responsibility to make sure your dog is healthy enough to train, and I may reschedule a session if I think it’s best for your dog.
8. Results
Every dog is different. Results depend on your dog’s history, how consistent you are, and how well you follow through. Redstone does not guarantee any specific result or timeline. Problems like reactivity, leash pulling, and jumping are managed and improved through training, not cured, and they can come back if you stop maintaining the training.
The
The Redstone Promise:
Eligibility. This Promise applies to the [Doodle Obedience Program and Doodle Reactivity Reset]. It does not apply to the Doodle Puppy Blueprint, Redstone Day Train, or any other service.
The Promise. If you complete every session in your program, complete and log all assigned homework, and your dog does not pass the program’s graduation test at the final assessment, Redstone will provide up to [3] additional sessions at no charge. If your dog still does not pass the graduation test after those sessions, Redstone will refund the amount you paid for the program.
Conditions. To qualify, you must: (a) attend all sessions, with no more than [7] days between sessions unless Redstone caused the delay; (b) complete and log all assigned homework [with video as requested]; (c) disclose your dog’s complete bite and aggression history before the first session; (d) follow Redstone’s instructions about equipment, handling, and household consistency; and (e) submit your claim in writing within [14] days of the final assessment.
Exclusions. This Promise does not apply if your dog’s behavior is affected by a medical condition, injury, or other change in health that Redstone could not reasonably have known about, or if you did not disclose relevant history.
Graduation test. The graduation test for your program is provided to you in writing before your first session. The owner, not Redstone, handles the dog during the test.
No other guarantee. Except as stated in this section, Redstone does not guarantee any result. This section replaces any conflicting statement in these Terms about refunds or results.
9. In-Home Access & Redstone Day Train
Some services happen in your home, including while you’re at work. For those services, you agree to give me safe, legal access to your home, secure any other pets or hazards as I ask, and tell me anything I should know, such as alarms, cameras, and house rules. I’m not responsible for damage that was already there or damage caused by your dog.
10. Photos, Video & Recording
I may take photos or video during sessions for training records, progress updates to you, and Redstone’s website and social media. Some visits may be recorded with a wearable camera. If you don’t want you, your family, your dog, or your home to appear in anything public, tell me when you book and I’ll respect that. Footage recorded inside your home is used only for training and client updates and won’t be shared publicly without your permission.
11. Privacy & Communications
I keep the personal information you give me confidential. I don’t sell it, and I only share it with services needed to run the business, such as payment processing and scheduling. By contacting Redstone, you agree that I may call, text, or email you about your inquiry or booking. If you join our email list, you can unsubscribe anytime by telling me or clicking the link in any email.
12. Assumption of Risk & Release of Liability
Working with dogs involves a risk of injury to people, dogs, and property, even when handled carefully. By booking, you accept that risk for yourself, your dog, your family, and anyone who attends a session in your place, and you agree to let those people know about it.To the fullest extent allowed by Illinois law, you release and agree to hold harmless Redstone Dog Training, LLC and Ryan Roeder from any claims arising from your dog’s behavior or the ordinary risks of training, except in cases of gross negligence or willful misconduct. This section works together with the Liability Waiver and Service Contract you sign when you start. If they conflict with this page, the signed documents control.
13. Changes & Governing Law
I may update these terms from time to time. The version posted on this website when you book is the one that applies to you. These terms are governed by the laws of the State of Illinois.
14. ContactRedstone Dog Training, LLC | trainredstone.com | (224) 398-3201 | @trainredstonek9